Legal
Privacy Policy
Last updated: 8 July 2026
Alian AI is the AI services division of Alian Software ("we", "us"). This policy explains what data we collect from people who visit aliansoftware.net and the Alian AI subdomain, how we use it, and the rights you have.
This is the website privacy policy. Data we process under specific client engagements is governed by the Data Processing Agreement (DPA) signed for that engagement and is not covered here.
What we collect
Information you submit. Name, work email, company, and the problem statement you type into our contact, demo, partner, and AI Readiness Checklist forms. We collect this so we can reply.
Conversations with our AI agent. When you use the AI input on the homepage or the floating chat, we send your message to Anthropic for inference and store the input + a summary of the response in our database. We use this to improve responses and to decide which use cases to write about.
Usage analytics. We use Google Analytics (GA4), which sets cookies and shares usage data (including a cookie-based identifier and IP address) with Google to measure how the site is used. We also use Plausible, which records anonymized pageview and event data without cookies or persistent identifiers.
Server logs. Our hosting provider keeps short-term access logs (IP, user agent, requested path) that we use to debug and to enforce rate limits.
What we don't collect
We do not use advertising cookies, cross-site ad tracking, fingerprinting, or session recording. The cookies that track usage are Google Analytics cookies (see the Cookies Policy for how to opt out).
We do not sell, rent, or share personal data with third-party advertisers. We have no advertisers.
How we use it
- To reply to inquiries and schedule discovery calls.
- To run our AI agent and improve the prompts behind it, using anonymized aggregate patterns.
- To send the one-time AI Readiness Checklist follow-up email when you request it. We don't add you to a marketing list without explicit opt-in.
- To detect abuse and rate-limit automated traffic.
Who we share it with
- Anthropic — for AI inference on the homepage solver and chat assistant. Anthropic does not train models on API customer data.
- Google (Google Analytics) — GA4 processes usage data (including a cookie-based identifier and IP address) to produce site analytics. You can opt out via the Cookies Policy.
- QUIC.cloud — content delivery / edge caching in front of the site. It processes request metadata (such as IP address and user agent) in transit to serve pages and mitigate abuse.
- Alian Software managed hosting — the site runs on our own cPanel / LiteSpeed shared hosting, which also runs the PostgreSQL database that stores form submissions. Server access logs are kept here.
Where a third-party processor is involved, it is bound by terms consistent with GDPR and India's DPDP Act.
How long we keep it
Form submissions: as long as the inquiry is active, then at least 12 months for follow-up. Beyond that, we delete or anonymize.
AI conversations: 90 days at full fidelity, then anonymized and retained as aggregate metrics.
Server logs: 30 days.
Your rights
You can request access to, correction of, export of, or deletion of your personal data. Email sales@aliansoftware.net and we'll respond within 30 days.
If you're in the EU/UK, you have rights under GDPR. If you're in India, you have rights under the DPDP Act. We honor both, regardless of where you're located.
Children
The site is intended for business users. We don't knowingly collect personal data from anyone under 16. If you believe we have, please email us and we'll delete it.
Changes
We may update this policy. Material changes get an entry in the changelog and an updated "last updated" date above.
