Skip to content
AIAn Alian Software company
AI Agents & Automation

AI Agents & Automation

When your business needs hands that don't sleep.

Lead-qualification agents, support agents, multi-step ops agents, and workflow automation. Production-grade systems that watch, decide, and act — with humans in the loop where it matters.

Book a 20-min call See our work

How we build

AI Agents & Automation built on foundations that hold

What you get

  • Custom AI agents scoped to a specific business outcome — not generic chatbots
  • n8n / LangGraph / Anthropic Agents SDK orchestration for multi-step workflows
  • Voice and telephony agents via Vapi, Retell, or Twilio when conversation needs to happen on the phone
  • Full observability — every agent decision logged with reasoning, replayable, evaluatable
  • Human-in-loop checkpoints baked in by default. Your team owns the escalation logic.

When this is the right fit

Straight answers on where this service earns its cost — and where it does not.

  • You have a repetitive ops workflow that's eating senior time
  • Inbound volume is outrunning your team's bandwidth
  • You want to automate but not at the cost of brand or accuracy

Track record

15+
Years shipping software
Alian Software since 2010
84%
Retainer renewal rate
Clients who extend past the first term
4–8
Weeks to first production ship
Typical fixed-fee sprint
See the evidence

Sample builds

Shapes of work we ship most often in this pillar.

Inbound lead qualification agent

Multi-channel (web, email, SMS, voice) qualification that engages every lead in under 60 seconds and books AEs only when they should be talking.

Customer-support resolution agent

Triage, reproduce, resolve — for everything from password resets to autonomous code-fix PRs through Claude Code.

24/7 ops monitor

Multi-agent system mirroring an org chart — production, maintenance, quality, inventory — coordinating through a shared event bus.

Tech we reach for

Chosen per project. We will tell you when the boring option is the right one.

  • Anthropic Claude
  • LangGraph
  • Anthropic Agents SDK
  • n8n (self-hosted)
  • Vapi / Retell / Twilio
  • LangSmith / Langfuse
  • Postgres / Redis

Related projects

Work we have shipped in this discipline.

View all projects
AI· Manufacturing

Predictive Maintenance Platform

ML-powered predictive maintenance system using LightGBM on SCADA/IoT sensor data with weekly automated retraining — reduced unplanned downtime by 31% in 90 days.

AI· AI & Technology

RAG Knowledge Assistant

Customer-facing RAG chatbot with hybrid search, reranking, and cited answers from 50K+ product documents — handling 80% of tier-1 support tickets autonomously.

AI· Manufacturing

Vision Quality Control

Computer vision defect detection pipeline using YOLO with active learning — achieving 97.3% accuracy on manufacturing line inspection with <200ms inference.

Industries we work with

We understand the constraints before we write the first line.

E-commerce & D2C

Storefronts, catalogue tooling, and the support layer around them.

B2B SaaS

Multi-tenant products, dashboards, and in-app AI features.

Manufacturing

Plant floor visibility, quality, and ERP-adjacent systems.

Healthcare

Clinical and back-office tooling under real compliance constraints.

Finance & fintech

Audit-traceable workflows where every decision has to be explainable.

Logistics

Routing, exception handling, and document-heavy operations.

Client reviews

What our clients are saying

Reviews from clients we have delivered for.

  • It is always a challenge to work with outsourced resources, and even so, Alian exceeded my expectations.
    Avi Landy
  • Alian Software development work is excellent, our clients are happy, and we continue to lean on them more as they get more integrated with our company.
    Scott Lawrence
  • They are incredibly helpful and adaptable, and always create something that leaves our clients satisfied.
    Meghan Kennedy
  • They were extremely patient with adjustments and changes on our side.
    Brad Davies
  • I don't even know if I'd be where I am today without them because they really brought my vision to life.
    Shreen Ghaleb

Related case studies

Multi-Agent System for 24/7 Manufacturing Plant

Six specialized agents watching production, maintenance, quality, inventory, energy, and shift handoffs — coordinating through a shared event bus, alerting humans via WhatsApp.

Auto Issue Resolution: Chatbot + Claude Code

Two-stage autonomous resolution system: a chatbot triages and reproduces customer-reported bugs, then Claude Code in a sandboxed environment opens the codebase, writes a fix, runs tests, and submits a PR for human review.

Inbound Lead Qualification Agent

A multi-channel conversational qualification agent that engages every inbound lead within 60 seconds across email, web chat, and SMS — running the same discovery flow a good SDR would.

Got questions? We have answers.

  • A chatbot answers questions. An agent runs a workflow — fetches data, calls tools, decides between branches, escalates to humans when its confidence is low. We build the second one.

No obligation, no deck

Talk to a human about this

Tell us the problem. If ai agents & automation is not the right answer, we will say so and point you at what is.

Book a 20-min callSee pricing

24h

Typical reply time on weekdays

Other services