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AIAn Alian Software company

Service pillar

AI Agents & Automation

When your business needs hands that don't sleep.

Lead-qualification agents, support agents, multi-step ops agents, and workflow automation. Production-grade systems that watch, decide, and act — with humans in the loop where it matters.

Book a 20-min scoping call →Try our AI on your problem ↑

What you get

  • Custom AI agents scoped to a specific business outcome — not generic chatbots
  • n8n / LangGraph / Anthropic Agents SDK orchestration for multi-step workflows
  • Voice and telephony agents via Vapi, Retell, or Twilio when conversation needs to happen on the phone
  • Full observability — every agent decision logged with reasoning, replayable, evaluatable
  • Human-in-loop checkpoints baked in by default. Your team owns the escalation logic.

When this is the right fit

  • You have a repetitive ops workflow that's eating senior time
  • Inbound volume is outrunning your team's bandwidth
  • You want to automate but not at the cost of brand or accuracy

Sample builds

  • Inbound lead qualification agent

    Multi-channel (web, email, SMS, voice) qualification that engages every lead in under 60 seconds and books AEs only when they should be talking.

  • Customer-support resolution agent

    Triage, reproduce, resolve — for everything from password resets to autonomous code-fix PRs through Claude Code.

  • 24/7 ops monitor

    Multi-agent system mirroring an org chart — production, maintenance, quality, inventory — coordinating through a shared event bus.

Tech we reach for

  • Anthropic Claude
  • LangGraph
  • Anthropic Agents SDK
  • n8n (self-hosted)
  • Vapi / Retell / Twilio
  • LangSmith / Langfuse
  • Postgres / Redis

Related case studies

FAQ

  • A chatbot answers questions. An agent runs a workflow — fetches data, calls tools, decides between branches, escalates to humans when its confidence is low. We build the second one.

Talk to a human about this.

20 min. No deck. We'll tell you what's possible — and what isn't.

Book a 20-min call →See pricing

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