Your users repeatedly ask the same questions your docs already answer
Custom AI Apps & Chatbots
When your users need answers they can ask for.
As an AI chatbot development company we build the retrieval layer, not just the prompt. RAG-powered knowledge chatbots, branded conversational UIs, and custom LLM applications — multi-tenant, production-grade, with citations users can actually check.
How we build
Custom AI Apps & Chatbots built on foundations that hold
When this is the right fit
Straight answers on where this service earns its cost — and where it does not.
You have a knowledge base no one reads
Your support team is buried in tier-1 tickets
Sample builds
Shapes of work we ship most often in this pillar.
Customer-facing RAG knowledge bot
Citing answers from product docs, changelog, and policy pages. Embedded in your app, your help center, or your marketing site.
Internal ops assistant
Natural-language access to your CRM, ERP, or analytics warehouse — with audit trail and role-based access.
Vertical-specialist LLM app
A purpose-built app for a single workflow — contract review, claim processing, research synthesis — branded and shippable to your customers.
Tech we reach for
Chosen per project. We will tell you when the boring option is the right one.
- Anthropic Claude
- OpenAI
- Vercel AI SDK
- pgvectorPineconeQdrant
- Cohere reranking
- ClerkSupabase Auth
- Langfuse
Related projects
Work we have shipped in this discipline.
AI · Manufacturing
Predictive Maintenance Platform
ML-powered predictive maintenance system using LightGBM on SCADA/IoT sensor data with weekly automated retraining — reduced unplanned downtime by 31% in 90 days.
AI · AI & Technology
RAG Knowledge Assistant
Customer-facing RAG chatbot with hybrid search, reranking, and cited answers from 50K+ product documents — handling 80% of tier-1 support tickets autonomously.
AI · Manufacturing
Vision Quality Control
Computer vision defect detection pipeline using YOLO with active learning — achieving 97.3% accuracy on manufacturing line inspection with <200ms inference.
Industries we work with
We understand the constraints before we write the first line.
E-commerce & D2C
Storefronts, catalogue tooling, and the support layer around them.
B2B SaaS
Multi-tenant products, dashboards, and in-app AI features.
Manufacturing
Plant floor visibility, quality, and ERP-adjacent systems.
Healthcare
Clinical and back-office tooling under real compliance constraints.
Finance & fintech
Audit-traceable workflows where every decision has to be explainable.
Logistics
Routing, exception handling, and document-heavy operations.
Client reviews
What our clients are saying
Reviews from clients we have delivered for.
It is always a challenge to work with outsourced resources, and even so, Alian exceeded my expectations.
Avi Landy Alian Software development work is excellent, our clients are happy, and we continue to lean on them more as they get more integrated with our company.
Scott Lawrence They are incredibly helpful and adaptable, and always create something that leaves our clients satisfied.
Meghan Kennedy They were extremely patient with adjustments and changes on our side.
Brad Davies I don't even know if I'd be where I am today without them because they really brought my vision to life.
Shreen Ghaleb
Related case studies
Alian Infinity AI ERP
An AI operations layer embedded across 50+ ERP modules — natural-language queries, anomaly detection, suggestion engines — every action traceable to source records.
Auto Issue Resolution: Chatbot + Claude Code
Two-stage autonomous resolution system: a chatbot triages and reproduces customer-reported bugs, then Claude Code in a sandboxed environment opens the codebase, writes a fix, runs tests, and submits a PR for human review.
Got questions? We have answers.
It's a fine prototype. It's not a product. You can't multi-tenant it, brand it, embed it, version-control your prompts, run evals, or audit its outputs. We build the production version.
Citation-required prompting, RAG with reranking, refusal patterns when confidence is low, and a continuous eval suite. We measure hallucination rate weekly and treat any uptick as a P1.
No obligation, no deck
Talk to a human about this
Tell us the problem. If custom AI apps & chatbots is not the right answer, we will say so and point you at what is.
24hTypical reply time on weekdays
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