You have a repetitive ops workflow that's eating senior time
AI Agents & Automation
When your business needs hands that don't sleep.
Lead-qualification agents, support agents, multi-step ops agents, and workflow automation. Production-grade systems that watch, decide, and act — with humans in the loop where it matters.
How we build
AI Agents & Automation built on foundations that hold
When this is the right fit
Straight answers on where this service earns its cost — and where it does not.
Inbound volume is outrunning your team's bandwidth
You want to automate but not at the cost of brand or accuracy
Sample builds
Shapes of work we ship most often in this pillar.
Inbound lead qualification agent
Multi-channel (web, email, SMS, voice) qualification that engages every lead in under 60 seconds and books AEs only when they should be talking.
Customer-support resolution agent
Triage, reproduce, resolve — for everything from password resets to autonomous code-fix PRs through Claude Code.
24/7 ops monitor
Multi-agent system mirroring an org chart — production, maintenance, quality, inventory — coordinating through a shared event bus.
Tech we reach for
Chosen per project. We will tell you when the boring option is the right one.
- Anthropic Claude
- LangGraph
- Anthropic Agents SDK
- n8n (self-hosted)
- VapiRetellTwilio
- LangSmithLangfuse
- PostgresRedis
Related projects
Work we have shipped in this discipline.
AI · Manufacturing
Predictive Maintenance Platform
ML-powered predictive maintenance system using LightGBM on SCADA/IoT sensor data with weekly automated retraining — reduced unplanned downtime by 31% in 90 days.
AI · AI & Technology
RAG Knowledge Assistant
Customer-facing RAG chatbot with hybrid search, reranking, and cited answers from 50K+ product documents — handling 80% of tier-1 support tickets autonomously.
AI · Manufacturing
Vision Quality Control
Computer vision defect detection pipeline using YOLO with active learning — achieving 97.3% accuracy on manufacturing line inspection with <200ms inference.
Industries we work with
We understand the constraints before we write the first line.
E-commerce & D2C
Storefronts, catalogue tooling, and the support layer around them.
B2B SaaS
Multi-tenant products, dashboards, and in-app AI features.
Manufacturing
Plant floor visibility, quality, and ERP-adjacent systems.
Healthcare
Clinical and back-office tooling under real compliance constraints.
Finance & fintech
Audit-traceable workflows where every decision has to be explainable.
Logistics
Routing, exception handling, and document-heavy operations.
Client reviews
What our clients are saying
Reviews from clients we have delivered for.
It is always a challenge to work with outsourced resources, and even so, Alian exceeded my expectations.
Avi Landy Alian Software development work is excellent, our clients are happy, and we continue to lean on them more as they get more integrated with our company.
Scott Lawrence They are incredibly helpful and adaptable, and always create something that leaves our clients satisfied.
Meghan Kennedy They were extremely patient with adjustments and changes on our side.
Brad Davies I don't even know if I'd be where I am today without them because they really brought my vision to life.
Shreen Ghaleb
Related case studies
Multi-Agent System for 24/7 Manufacturing Plant
Six specialized agents watching production, maintenance, quality, inventory, energy, and shift handoffs — coordinating through a shared event bus, alerting humans via WhatsApp.
Auto Issue Resolution: Chatbot + Claude Code
Two-stage autonomous resolution system: a chatbot triages and reproduces customer-reported bugs, then Claude Code in a sandboxed environment opens the codebase, writes a fix, runs tests, and submits a PR for human review.
Inbound Lead Qualification Agent
A multi-channel conversational qualification agent that engages every inbound lead within 60 seconds across email, web chat, and SMS — running the same discovery flow a good SDR would.
Got questions? We have answers.
A chatbot answers questions. An agent runs a workflow — fetches data, calls tools, decides between branches, escalates to humans when its confidence is low. We build the second one.
Yes, with guardrails. We use scoped credentials, allowlisted actions, and explicit human approval for anything irreversible. See the Auto Issue Resolution case study for an end-to-end example.
No obligation, no deck
Talk to a human about this
Tell us the problem. If AI agents & automation is not the right answer, we will say so and point you at what is.
24hTypical reply time on weekdays
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