E-commerce & D2C · Custom AI Apps & Chatbots
AI chatbots for e-commerce
RAG catalog assistant + support deflection · live in 4–6 weeks.
E-commerce chatbots have the cleanest AI ROI math. WISMO, returns, sizing, compatibility — all repetitive, all RAG-able, all measurably defleectable. We've built variations of this for D2C brands and mid-market e-com clients.
Signals you're a fit
- 200+ inbound support tickets / week, 60%+ are repeat questions
- PDP conversion stalls because customers can't find a clear answer
- Support team works weekends because the queue never empties
What we'd build
Phase 1
RAG catalog assistant on PDP + cart
Citation-required answers on fit, size, compatibility from product copy + reviews. Lifts PDP conversion 8-20% in our deployments.
Phase 2
Support deflection bot
WISMO, returns, exchanges, warranty — handled end-to-end. Escalation to humans only when policy ambiguity demands it.
Phase 3
Eval suite + observability from day one
Weekly eval replay. Cost per conversation tracked per user. Hallucination rate measured continuously.
Timeline + budget
Timeline
4–6 weeks for v1, retainer for ongoing tuning
Budget envelope
$45–90K Fixed-fee Sprint · $4K–10K / month retainer
Final scope and price quoted on a discovery call. Numbers above are the typical range — yours could be lower or higher.
Talk this through with a human.
20 min. No deck. We'll tell you honestly whether this pattern fits your situation.
