Benefits of Custom Order Management Software

Order management software is used by businesses in the retail industry to streamline and computerize their methods of handling orders placed by customers. But how OMS is used from the time an order is made until it is delivered?

The working of a custom OMS might change depending on the nature of the company it is designed for. However, in general, bespoke order management software operates as follows:

Order Collection

Firstly, the custom order management software collects orders from multiple channels, including online stores, mobile applications, in-store purchases, over-the-phone transactions, etc. Customer feedback, input from sales staff, and the use of digital sales channels are all viable options.

Order Entry

The OMS is updated with collected orders. It’s possible to enter orders manually into the system, but more often it can integrate with e-commerce sites, POS terminals, and other sales channels to automate the process.

Stock Management

The OMS tracks stock levels in real-time, making it ideal for use in inventory management. The system makes sure the ordered items are in stock as soon as an order is placed. The OMS may provide substitutes, backorders, or notification of delay if a requested item is temporarily unavailable.

Order Processing

When an order comes in, the OMS analyzes it to figure out where it can be fulfilled most efficiently. Furthermore, it makes documents like shipment labels, packing lists, and packing slips. Factors like shipping fees, transit times, and stock levels may all be taken into account by OMS systems to maximize efficiency.

Order Shipping

Once an order has been packaged, it may be sent and tracked. The OMS may provide the buyer a number of shipping choices or determine the quickest and cheapest one automatically. Thus, customers may check on the progress of their deliveries with the use of provided tracking information.

Payments & Returns

The OMS has to take care of refunds and exchanges, too. Requests for returns from customers will cause the OMS to issue return shipping labels, handle returns, and deal with any associated refunds or swaps. Additionally, the OMS often incorporates payment processing within the OMS. When payment is verified, the order status is changed and the client is charged.

Customer Service

A custom order management software may include built-in tools for customer acquisition and communication with customers, such as sending out automatic purchase confirmation emails, shipment alerts, and order status updates. These help maintain client satisfaction by providing useful information.

Reports

OMS software provides data analytics and reporting features to assist firms in better understanding their order management procedures. This is useful for predicting stock levels, tracking order patterns, and gauging the effectiveness of the business as a whole.

Thus, general OMS doesn’t have all the above-mentioned features or may not be tailored to your particular requirements. The primary benefit of custom order management software is its flexibility in meeting the individual requirements of each organization. It may be modified to meet the unique needs of a certain business in terms of order flow, price structure, and functionality.