The Best Live Chat Apps For Shopify

• Shopify live chat apps enable business owners to give customers pre and post-sale assistance via instant messaging and live chat.
• Furthermore, there is a limit to how much content a store can display before its users feel frustrated and leave. Thus, if your Shopify store visitors don’t have time to hunt for answers on their own, you may provide them immediate assistance by using live chat software.
• Customers use live chat applications to inquire about a wide variety of topics, including order tracking, refunds, exchanges, and product suggestions. Employees may be proactive with live chat by alerting customers to their abandoned purchases or nudging them back toward products they’ve seen several times.
• Instantaneous help coupled with tailored and proactive outreach not only enhances conversions and customer loyalty but also reduces the cost of customer support operations.

Below mentioned is the list of the 9 best live chat apps for your Shopify store.

Tidio Live Chat

With Tidio, you can quickly answer visitors through live chat, bot chat, messenger, email, and Instagram, all from a single chat panel. Tidio is a way to increase client happiness, which in turn may promote business. All of a company’s problems may be met by these features. Tidio’s real-time assistance facilitates quick communication.

Additionally, Tidio’s chatbot feature is available around the clock, allowing you to quickly and easily resolve any difficulties you may have with shipping, cart abandonment, order status, returns, etc. Furthermore, it supports a number of languages and is compatible with more than 20 applications, including MailChimp and Google Analytics. It’s user-friendly and can be set up in no time. Both free and paid plans are available in Tidio.

Willdesk

Willdesk is an excellent tool for handling any inquiries from visitors and customers. It can be set up in minutes, is extremely adaptable, and is available in more than 40 languages. Furthermore, you can increase conversions, and streamline the operations of your store. You can easily integrate a FAQ page, Order tracking, a Helpcenter, emails, live chat, Facebook Messenger, social media, etc. into a single platform. Lastly, it has a free and paid plan.

Chatra — Live Chat & Chatbot

Chatra is one of the reliable live chat apps. You’ll be able to pinpoint issues, provide solutions, and grasp the requirements of your customers. It also allows you to communicate with customers in real-time, as well as get insights from their shopping cart contents and tailor your offerings accordingly. Additionally, it can track which customers are visiting your site, keep tabs on their shopping carts, and initiate conversations with them if they get stuck during the checkout or processing stages. This improves sales and conversion by providing a more personalized experience and decreasing the likelihood that customers would leave their shopping carts.

This app is adaptable since it can be used to communicate with clients coming from many channels, including Facebook Messenger and Instagram. It streamlines the process of assisting customers. You can use a free plan with limited features and subscribe to a paid plan if you like the app.

Gorgias ‑ Helpdesk & Live Chat

The Gorgias app provides a number of features and functions that simplify your ability to address your client’s inquiries and problems. Using this app, you may synchronize all of your communication channels. It is used by retailers because it helps them save money, time, and boosts productivity.

Furthermore, it allows you to track users’ actions across many devices, including the ability to see their shopping cart, purchase history, and make changes to an existing order. Additionally, it allows you to make a standard answer to common questions from consumers. It’s simple to set up and links to many social media sites.

Reamaze Live Chat

Your customers may use this app on whichever device they like. Reamaze’s high-quality, versatile customer service helps businesses earn more money. Additionally, Shopify allows you to rapidly generate, amend, and update order data, as well as execute refunds and cancellations through discussion with customer service. The nicest aspect about using this app is how easy it is to track the revenue.

JivoChat Live Chat

Each and every online store needs JivoChat. It’s a versatile tool that streamlines your store’s customer service. JivoChat’s potential to increase conversions and decrease bounce rate depends on how it is utilized. This Shopify app may be seen by customers while they’re browsing and can immediately begin a discussion with them. Both free and paid plans are available with this app.

Gobot ‑ AI Chatbot

Gobot is one of the best live chat apps on Shopify. You may learn more about your customers’ wants and requirements, tailor their buying experience, and more using the quiz feature. Product suggestions and replies are also monitored using the Facebook pixel and Google Ad events. Gobot facilitates the use of quizzes as a means of engaging consumers and collecting marketing data.

Relish AI Chatbot

Managing an online store may be stressful since there is a lot to do and not enough time in the day. Relish handles client service, interaction, and product discovery. The chatbot is driven by artificial intelligence and may be used to engage visitors via polls and surveys. There is no free option, however, a 14-day trial is provided.

Maisie

It’s possible that some visitors are seeking to make a purchase, but they have a hard time finding what they need. Such issues may be resolved with Maisie’s assistance. Conversion rates and client loyalty may both be increased. In addition, it might ease the burden on your support workers.

If you use Facebook Messenger, you can connect with Maisie and make your own chatbot. However, this app does provide a 14-day trial period despite the lack of a free plan.